The World of Bacha Coffee, Now in Australia & New Zealand

100% Arabica Coffee. A Timeless Luxury.

Shipping policy

Thank you for choosing Arabica Coffee Oceania. We are committed to delivering our premium coffee selections to you in a timely and secure manner.

 

1. Order Processing Times

  • All orders are processed within 1-3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

 

2. Domestic Shipping Rates and Estimates

  • Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.

  • Delivery Estimates: While we strive to meet all estimated delivery timeframes, please note that these are estimates only and are not guaranteed.

 

3. International Shipping

  • We currently offer shipping to Australia and New Zealand.

  • Your order may be subject to import duties and taxes (including GST), which are incurred once a shipment reaches your destination country. Arabica Coffee Oceania is not responsible for these charges if they are applied and are your responsibility as the customer.

 

4. How do I check the status of my order?

  • When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

 

5. Shipping to P.O. Boxes

  • Please note that some carriers have limitations regarding delivery to P.O. Boxes. If your carrier does not support P.O. Box delivery, we will contact you to request an alternative physical address.

 

6. Refunds, Returns, and Exchanges

  • We accept returns up to 30 days after delivery, if the item is unused and in its original condition.

  • In the event that your order arrives damaged in any way, please email us as soon as possible at admin@thearabicacoffee.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

For further information, please refer to our full Terms of Service or contact us at: Email: admin@thearabicacoffee.com Address: Unit 35 / 244-254 Horsley Rd. Milperra NSW 2214 Australia

Our Commitment to the Finest Coffee Experience

  • BACHA COFFEE

    We partner with Bacha Coffee to bring their meticulously sourced Arabica beans directly to our region each season, rooted in Marrakech heritage.

  • 100% ARABICA COFFEE

    Bacha Coffee uses only premium Arabica beans, celebrated for their rich aroma, nuanced flavour, and exceptional quality from renowned origins.

  • SLOW ROASTING PROCESS

    Each batch of Bacha Coffee is roasted with precision to highlight the natural complexities and signature profiles of every origin worldwide now.

  • NATURAL DECAFFEINATION

    Bacha's decaffeinated coffees are processed using a gentle CO₂ method that preserves full flavour while removing caffeine naturally gently too.

  • MASTERFUL PREPARATION

    Every cup is the result of meticulous attention, from bean selection to preparation, ensuring a smooth, memorable coffee experience worldwide.